Verbal reports
Verbal reports allow information to go both ways, which makes it easy to check on details or clarify any queries. However, if one or both of the people in the conversation are in a hurry, some of the message can get lost along the way.
Below are some helpful techniques for ensuring that the verbal reports you receive from others are accurate:
- ask questions if you don't fully understand what you're being told, or aren't sure whether you are hearing a reliable version of events
- provide positive body language signals, such as nodding to indicate when you understand
- avoid making assumptions until you hear the whole story, and try to allow as much time for the conversation as the other person needs to say what they want to say.