Assignment
Using the PDCA cycle as a model, develop a new approach to the way a workplace procedure is carried out. You will also need to implement this new approach.
You may either use the solution you developed for the last assignment – Reviewing opportunities – as your starting point, or begin again with another issue or problem.
Use the table format shown below as a guide to document the activity. Note that you may need to modify the headings in the table to better reflect the processes you followed.
Plan
Area | Description |
---|---|
Problem | Describe the problem or specific area for improvement you have identified. |
People consulted | List the job roles of the people you consulted in the planning stage. |
Documents consulted | List the documents you consulted in the planning stage. |
Solution | Describe the changes you proposed. |
Goal (target) | State the benchmark for performance or 'target' you aimed for. |
Do
Area | Description |
---|---|
Actions | Describe the steps you took to trial the changes on a small scale. |
People involved | List the roles of the people involved in the trialling process. |
Documents used | List the documents you used during the trialling process. |
Check
Area | Description |
---|---|
Monitoring techniques | Describe the methods you used to monitor and evaluate the changes. |
Findings | State the outcomes and your evaluation of the trial, including whether any new problems were introduced. |
People involved | List the roles of the people you included in the checking phase. |
Documents used | List the documents you used as part of the checking phase. |
Act
Area | Description |
---|---|
Actions | Describe the steps you took to roll out the new approach in full. |
Monitoring techniques | Describe the on-going methods you used to monitor the changes. |
People involved | List the roles of the people involved in the full implementation of the plan. |
Documents used | List the documents used as part of the full implementation of the plan. |
You can see how Joe has handled this assignment by selecting the link below. You can also hear Joe talking about the processes he followed back at work by selecting the case study link in the menu bar.
Joe's sample answer to the assignment